Privacy Policy

The short version

We collect the minimum we need to run class signups, answer the people who write to us, and run the site's guide: your name, email, the details you choose to share, and what you say to the guide. If you accept on the cookie banner, we also count your visit on our own server. We do not sell your information, we do not run third-party trackers, and payment never happens on this site.

What we collect

• Signup form: name, email address, and an optional role and company line.
• Contact form: name, email address, what the training is for, and the company, team size and note you choose to share.
• Conversations with Sprout, the site's guide: what you type, and a short summary of the conversation, including any name, email, phone number or company you mention.
• Server access logs: the pages you viewed on this site, the referring URL, and your browser's user agent.
• Visit counts, where you accept them on the cookie banner or where we do not ask: the pages you open, where you click, how far you scroll, and which of our forms and buttons you used. See “How we count visits” below.

We collect no payment information here. Paid enrollment happens on checkout.crossgen-ai.com and is covered by its own policy at checkout.crossgen-ai.com/privacy.

How we count visits

Where you are decides whether we ask first. When a page loads, our server works out your country from your IP address, using a free country database from DB-IP that it holds in its own memory. It keeps neither the address nor the country, and the only thing it sends back to your browser is one word. If you are in the United Kingdom, the European Union or European Economic Area, or Switzerland, or if we cannot tell where you are, a banner asks you to accept or decline, and nothing is counted until you choose Accept. Anywhere else there is no banner, and we count from your first visit.

Where the banner appears, we record one tally of your answer, yes or no, with nothing that identifies you, so we know how many people say yes.

If you choose Accept, or you are somewhere we do not ask, this site uses cookies and similar browser storage: your browser makes a random visitor ID and saves it there, so we can tell a returning visitor from a new one. It is not linked to your name or email, and no other site can read it. With it we count: the pages you open, the site that sent you here and any campaign tag in the link, where on a page you click (to draw heat maps), how far down you scroll, your screen width, and whether you sent one of our forms, opened the chat with Sprout, or clicked to call, email or book a meeting. We do not record phone numbers or email addresses you click, or anything you type into a form.

These counts are sent to our own web server, which does not store them. It passes them on to a computer CrossGen runs itself, where they are added up into weekly totals for our team. Your IP address and browser details are not passed on: the computer that adds up the counts never sees them. No third party receives them: no Google Analytics, no advertising networks, no tracking pixels.

If your browser sends Do Not Track or Global Privacy Control, we do not show the banner and count nothing at all, wherever you are. To change your answer at any time, use Cookie settings here or at the foot of any page. Choosing Decline stops the counting and erases the random number from your browser, and we keep that answer wherever you go next.

IP Geolocation by DB-IP

What your browser stores

If you finish the guided tour of the home page, your browser saves one thing locally: that you finished it, and the date. That is the whole record. It does not include which sections you read, whether you signed up, or anything you typed to the guide. It lets us open the site where you left off instead of starting you over.

It never leaves your browser, it is not an identifier, and we do not read it on our servers. Use the “start the tour again” control in the top bar to erase it, or clear your browser's site data. It expires on its own after 90 days.

It also stores your answer on the cookie banner, so we do not ask again, and, only if you chose Accept or are somewhere we do not ask, the random number described under “How we count visits”. Clearing your browser's site data removes both, and the banner will ask again.

How we use it

Your signup details reserve your seat, add you to the class roster and our contact records, and send you a confirmation email. Contact form details go to Sean so he can write back and set up a time to talk. What you type to the guide is used to answer you, and the conversation's summary helps our team follow up and improve the site. Access logs keep the site secure and working. Visit counts, if you accept them, show us which pages help people and which do not. That is the full list.

What we do not do

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We set no third-party analytics or advertising trackers, and we do not count visits in the United Kingdom, the EU, the EEA or Switzerland unless you choose Accept.

Who receives your data

This site's signup sends your details to our class-management system, and the contact form and guide summaries go to our team. Beyond that, only service providers under contract with us touch your data: our email provider, our hosting provider, the AI provider that powers the guide, and the messaging service our team uses. Each is limited to the service it performs. Visit counts go to no one outside CrossGen.

How long we keep it

• Server access logs: 90 days.
• Visit counts: kept on CrossGen's own computer to compare one week with the next. They hold no name, email address or IP address.
• Signup details: for as long as the class relationship stays active.
• Contact form details: for as long as we are in touch about your request.
• Guide conversations: the full conversation is not stored. Its summary is kept for as long as we need it to follow up with you.

Your California rights

California residents may request to know, delete, correct, or port their personal information. We do not discriminate against anyone for exercising these rights. Send requests to sean@crossgen-ai.com and we will respond within 45 days.

Governing law

This policy is governed by the laws of the State of California.

Contact

CrossGen AI · 30211 Avenida de las Banderas #200, Rancho Santa Margarita, CA 92688 · sean@crossgen-ai.com